CH Consulting Group
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Customer Experience Webinar Series
CH Consulting Group is excited to announce Christa Heibel’s participation in a webinar series with Connect First!! A shift is underway in the contact center
What Is Benchmarking and Why Is It Important To Your Business?
A while ago, I blogged on why keeping statistical data for your business is beneficial and necessary if you want to improve your bottom line. Read
Constricting versus Releasing: The Power Of Focus
New York Times bestselling author, journalist and psychologist, Daniel Goleman wrote an entire book on the subject, “Focus: The Hidden Driver of Excellence.” Goleman believes
Making The Right Decision
What is the right decision? In business, it may mean millions of dollars to the bottom line. Of course you (and your boss) want it
CH Consulting Group at MN Chamber 2015 Business Conference & Annual Meeting
CH Consulting Group is excited to announce that Christa Heibel and Laureen Peltier will be presenting at the: Minnesota Chamber of Commerce 2015 Business Conference
If You Know It’s Broke, Why Don’t You Fix It?
As in life…so it is in business. We all have things we put off. Things we know we should do but don’t. Things we’ve started
How Raising Wages Increases Profit
I recently read an article in the Minneapolis Star Tribune about a business that had decided to increase its minimum wage in 2013. This small
Business and Community
Business and Community Who is a Business’ Community? Businesses have several communities. The business itself is a community made of people who share a common
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