A shift is underway in the contact center industry as customers derive both power and influence from advances in technology. Contact centers that want to survive this shift need to understand that the age of the consumer is upon us, and customer experience is the key differentiator for standing out among competitors. From bringing in repeat business to influencing customers to recommending your organization to other customers, the experience is both powerful and critical to the success of any company.
This webinar series will discuss:
- What is Customer Experience
- Measuring Customer Experience
- Best Practices and Strategy around Customer Experience
- Technology and Customer Experience
Christa Heibel will deliver a roundtable of information on the every changing subject of what do customers really want and how do you prepare your business for the future?
Sign up today.