CH Consulting Group
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How to Cut Costs without Cutting Staff
The most frequent reason companies hire consultants is to help reduce costs. Recently, I was tasked with reducing department costs and increasing employee engagement. This
How Does the Millennial Generation Want to Communicate With Our Business?
What should a contact center consider when selecting a voice system? Millennials see communication as much more than hearing a voice on the other end
Good Customer Service IS the Differentiating Factor!
Black Friday: long lines, thousands of people, sales, pushing, impatience – you either love it or hate it. We fall into two groups – those
Five Tips to Leverage Black Friday Like a Boss
Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to up their customer service games.
Want to 10X your business? Something you may be missing…
You may have heard the trendy term of “10X your business”, which was really made popular by the indomitable Grant Cardone. If you have done
Gamification: What Motivates Users?
In my last blog I talked about what gamification is and how it may benefit your organization. Now I want to discuss how you can
Senior Managers – Do You Call Your Call Center?
If you are a senior manager and customer satisfaction is important to your organization’s success, when was the last time you actually called your call
Gamification: What Is It?
Gamification – What is it and is it something we can leverage at work for our employees or customers? Recently, I completed a course allowing
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