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The Gift of Consistent Employee Appreciation
I just finished wrapping Christmas presents and as is typical for me, I left it to the day before the holiday. I always think I
Not So Fast: When to Ignore the Trends
In a recent blog post, several CH Consulting Group consultants outlined their predictions for business and customer experience trends in the New Year. In this
New Year Predictions: A Trends Round-Up
Several CH Consulting Group partners gamely consulted their crystal balls in an effort to bring you a round-up of New Year predictions. Here are their
Traditional Annual Planning is Dead: Do This Instead
This time of year, people get jumpy about annual business plans. Blogs admonishing you to look forward, consider your strengths and weaknesses and set stretch
How to Cut Costs without Cutting Staff
The most frequent reason companies hire consultants is to help reduce costs. Recently, I was tasked with reducing department costs and increasing employee engagement. This
How Does the Millennial Generation Want to Communicate With Our Business?
What should a contact center consider when selecting a voice system? Millennials see communication as much more than hearing a voice on the other end
Good Customer Service IS the Differentiating Factor!
Black Friday: long lines, thousands of people, sales, pushing, impatience – you either love it or hate it. We fall into two groups – those
Five Tips to Leverage Black Friday Like a Boss
Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to up their customer service games.
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