CH Consulting Group
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Renewing Our Leadership Skills Training
Vince Lombardi, the late football coach of the Green Bay Packers, said: “Leaders are made; they are not born. They are made by hard effort,
Distraction: The Real Time and Money Killer
Recently I’ve been fascinated to watch the use of distraction as a coping mechanism both in personal and professional context. At its root – distraction
The Employee You Really Need and Might Already Have
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more times than not staggered staffing
How the DISC personality profile changed the way I communicate
I recently took a free DISC assessment online. Here’s what happened. What it is DISC? DISC is a personality profile introduced by psychologist Dr.
Consultant or Contractor? How Do You Tell the Difference?
I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe, do themselves and their business
What’s Trending in Contact Centers in 2016?
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise with the other businesses. Occasionally,
How to Share your Expertise in Creative Format
Christa and I get very excited when we are asked to share our expertise. I get even more excited when the form of that sharing
The Inside Scoop on Leadership Retreats
Tired of moving your business’ goals from one year to the next and not accomplishing much in an over-crowded, demanding schedule? Does your workday bleed
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