CH Consulting Group

Blog Content

We bring you the pulse of the Industry.

Business Practices

Gamification: What Is It?

Gamification – What is it and is it something we can leverage at work for our employees or customers? Recently, I completed a course allowing

August 18, 2016

Fractional Leadership

Leadership Specialists – What To Do When It’s Not Working

CH Consulting Group does more than benchmark contact centers. One of our specialties is leveraging our experience to assist companies in managing, training and growing

August 15, 2016

Gap Assessment

Case Study – Project Management In Today’s Technology

CH Consulting is proud to be a leader in the contact center space. But consulting, benchmarking and analysis is only part of what we do.

August 11, 2016

Business Practices

Benchmarking Overseas – Working Remotely

To a new vendor or to expand the services and bring in new business lines to the existing vendor. The Back Story Company is a

August 9, 2016

Employee Relations

Building Solid Relationships

It can be said that without strong relationships, it is impossible to be successful. Theodore Roosevelt said: “The Most important single ingredient in the formula

July 21, 2016