CH Consulting Group
Blog Content
How Does the Millennial Generation Want to Communicate With Our Business?
What should a contact center consider when selecting a voice system? Millennials see communication as much more than hearing a voice on the other end
Good Customer Service IS the Differentiating Factor!
Black Friday: long lines, thousands of people, sales, pushing, impatience – you either love it or hate it. We fall into two groups – those
Five Tips to Leverage Black Friday Like a Boss
Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to up their customer service games.
Want to 10X your business? Something you may be missing…
You may have heard the trendy term of “10X your business”, which was really made popular by the indomitable Grant Cardone. If you have done
Gamification: What Motivates Users?
In my last blog I talked about what gamification is and how it may benefit your organization. Now I want to discuss how you can
Senior Managers – Do You Call Your Call Center?
If you are a senior manager and customer satisfaction is important to your organization’s success, when was the last time you actually called your call
Gamification: What Is It?
Gamification – What is it and is it something we can leverage at work for our employees or customers? Recently, I completed a course allowing
Leadership Specialists – What To Do When It’s Not Working
CH Consulting Group does more than benchmark contact centers. One of our specialties is leveraging our experience to assist companies in managing, training and growing
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management