CH Consulting Group
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A Focused Approach to Customer Experience
Customer Experience will overtake price and product as the key brand differentiator by the year 2020. – Walker 70 percent of buying experiences are based on
Is Your Marketing Authentic?
We talk a lot about customer experience at CH Consulting Group, from how to design CX strategy and measure CX improvements, to integrating CX into
5 Benefits of Interim Leadership
An organization that loses a top leader such as a CEO or other C-suite executive faces an anxiety-producing situation even under the best circumstances. Without
An Insider’s View: Part 3
By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact center industry focuses on what
The CHCG Team’s 2018 Intentions
Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with RFP/vendor selections or performing a
What’s Your Intention?
If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet this time of year invites
2018: Customer Experience Do-Or-Die
It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which represents an increase of almost
An Insider’s View: Part 2
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many believe. Because of the rate
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