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interim leadership
Fractional Leadership

5 Benefits of Interim Leadership

An organization that loses a top leader such as a CEO or other C-suite executive faces an anxiety-producing situation even under the best circumstances. Without

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March 16, 2018
Fred Stacey
Business Practices

An Insider’s View: Part 3

By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact center industry focuses on what

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January 16, 2018
Strategy

The CHCG Team’s 2018 Intentions

Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with RFP/vendor selections or performing a

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January 5, 2018
Set an Intention
Leadership

What’s Your Intention?

If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet this time of year invites

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January 3, 2018
contact center AI technology
Uncategorized

An Insider’s View: Part 2

By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many believe. Because of the rate

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December 19, 2017

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