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Acquiring a Call Center? Do Your Due Diligence!
If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you likely will be doing some
It’s Time for Your Check-Up
Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You can make the process easier
How to Create an Owner Exit Strategy
Entrepreneurs spend quite a bit of time thinking about ways to successfully launch and grow their businesses. As someone with a huge entrepreneurial spirit, I
The Omni-Channel Journey: What’s Your Destination?
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s nothing less than a melting
Five Reasons Why You Should Sell Your Call Center
Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically, have you been thinking about
A Whole New World: AI’s Expanding Role in CX
The ever-growing power of computing is transforming our lives. Today we can see the inclusion of artificial intelligence in many aspects of daily life. One
Put the Spark Back in Your Holiday Customer Service
I really enjoy all the summer holidays, especially the most recent one we celebrated! The Fourth of July is a wonderful time to bond with
Back to the Basics, Part Four: Quality Assurance
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations and why it is important.
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