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3 Key Components of Finding Right-Fit Candidates

Guest blog from Omer Molad, Co-Founder and CEO of Vervoe When you are looking for candidates that have the experience you desire and are aligned with your company culture, it’s important to ensure

March 13, 2019

Guest Blog

Why Activity-Based Job Descriptions are Important

Guest Blog from Omer Molad, CEO and Co-Founder of Vervoe Whether you are looking to hire a call center agent or C-Suite executive, it’s important

March 6, 2019

CHCG Audits

Is Your Contact Center Prepared for the California Consumer Privacy Act?

You may have seen the past few articles regarding the California Consumer Privacy Act (CCPA) in my Compliance series. If not, check to make sure

February 20, 2019

Call Center Operations

General Data Protection vs. California Consumer Privacy Act

What’s the same? What’s different? Check out our infographic below!

February 18, 2019

Call Center Operations

How Will the California Consumer Privacy Act Affect Your Business?

We’ve all been hearing about the California Consumer Privacy Act of 2018 (CCPA) and how it may or may not affect your business. There have

February 13, 2019

Call Center Operations

Why Should I Attend PACE ACX’19?

As Vice Chair of the PACE Board of Directors, I want to personally invite you to our big show that’s coming up in less than

February 12, 2019

Call Center Operations

What is the California Consumer Privacy Act?

To kick things off for the blog in a brand new and exciting year, I will be tackling a hot topic for which I

February 5, 2019

Call Center Operations

The Future of the Contact Center: Your Agents

Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ. I would say that the

January 10, 2019

CH Consulting Group

Blog Content

3 Key Components of Finding Right-Fit Candidates

Why Activity-Based Job Descriptions are Important

Is Your Contact Center Prepared for the California Consumer Privacy Act?

General Data Protection vs. California Consumer Privacy Act

How Will the California Consumer Privacy Act Affect Your Business?

Why Should I Attend PACE ACX’19?

What is the California Consumer Privacy Act?

The Future of the Contact Center: Your Agents

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