CH Consulting Group
Blog Content
Why PACE is Important
A Letter from PACE Vice Chair and Marketing Chair, Christa Heibel, as featured in the PACE Pulse (May 2019) Newsletter Dear Current & Potential PACE
4 Must-Have Customer Experience Competencies
While the 2018 U.S. Tempkin Experience Ratings Report doesn’t surprise me in terms of results, it does highlight a number of different topics of interest
How to Use the Customer Experience Maturity Model to Upgrade Your CX
The traditional Customer Experience Management (CEM) model could soon become a thing of the past. I’m seeing more and more companies willing to grab the
What We Learned at ACX’19
The CH Consulting Group team had an amazing time at ACX’19! We had the pleasure of joining industry professionals from CX leading companies such as
3 Winning Strategies for Customer Experience Management in Your Contact Center
I talk a lot about the importance of customer experience data in my blog because I am a firm believer that it is a major
The Role of Cyber Security in the Customer Experience
Guest Blog from Stacey Pierce Data breaches are a common occurrence in this day and age, and vulnerability can cost you far more than physical theft – it can
3 Key Components of Finding Right-Fit Candidates
Guest blog from Omer Molad, Co-Founder and CEO of Vervoe When you are looking for candidates that have the experience you desire and are aligned with your company culture, it’s important to ensure
Why Activity-Based Job Descriptions are Important
Guest Blog from Omer Molad, CEO and Co-Founder of Vervoe Whether you are looking to hire a call center agent or C-Suite executive, it’s important
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