CH Consulting Group

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We bring you the pulse of the Industry.

Business Practices

Contact Center Trends for 2019 and Beyond

Coming into the half way mark of 2019, I thought it would be the perfect time to look into some of the current trends in

May 22, 2019

Customer Experience

Bridging the Gap Between Agent Training and Customer Satisfaction

In one of my earlier blog posts this year, I talked about why your agents are the foundation and future of your contact center business.

May 15, 2019

Compliance

Why PACE is Important

A Letter from PACE Vice Chair and Marketing Chair, Christa Heibel, as featured in the PACE Pulse (May 2019) Newsletter Dear Current & Potential PACE

May 7, 2019

CSAT

4 Must-Have Customer Experience Competencies

While the 2018 U.S. Tempkin Experience Ratings Report doesn’t surprise me in terms of results, it does highlight a number of different topics of interest

April 24, 2019

CSAT

How to Use the Customer Experience Maturity Model to Upgrade Your CX

The traditional Customer Experience Management (CEM) model could soon become a thing of the past. I’m seeing more and more companies willing to grab the

April 22, 2019

What We Learned at ACX’19

The CH Consulting Group team had an amazing time at ACX’19! We had the pleasure of joining industry professionals from CX leading companies such as

April 9, 2019

CSAT

3 Winning Strategies for Customer Experience Management in Your Contact Center

I talk a lot about the importance of customer experience data in my blog because I am a firm believer that it is a major

April 3, 2019

Uncategorized

The Role of Cyber Security in the Customer Experience

Guest Blog from Stacey Pierce Data breaches are a common occurrence in this day and age, and vulnerability can cost you far more than physical theft – it can

March 20, 2019

CH Consulting Group

Blog Content

Contact Center Trends for 2019 and Beyond

Bridging the Gap Between Agent Training and Customer Satisfaction

Why PACE is Important

4 Must-Have Customer Experience Competencies

How to Use the Customer Experience Maturity Model to Upgrade Your CX

What We Learned at ACX’19

3 Winning Strategies for Customer Experience Management in Your Contact Center

The Role of Cyber Security in the Customer Experience

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