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5 Ways You Can Motivate Your Agents
In one of my recent blogs, I talked about your agents being the future of your contact center and best practices to incorporate in agent
The Power of Stay Interviews for Retention & Engagement
All of us regularly survey our employees for job satisfaction, “no doubt” consistently receive the same types of suggestions (i.e. more money, better training, better
The Journey to a Customer-Focused Culture
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS When I was at the ICMI Contact Center Expo in Fort Lauderdale, I attended
Characteristics of the Best Managed Contact Centers
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS You may have read my past guest blogs for CH Consulting Group regarding the
Happiness is Only Real When It’s Shared
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS Ben Nemtin (best-selling author of What Do You Want To Do Before You Die?)
The Power of Positivity as Told by the Fonz
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS I don’t know if it was specifically planned this way or not, but if
Why Efficiency Isn’t Always the Holy Grail in Customer Service
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting observations about the pursuit of
3 Powerful Ways to Leverage Technology for Your Customer Experience via Social Media
In an earlier blog on the CHCG website, I talked about the impact of social media on the customer experience. Given the increasing emphasis on
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