CH Consulting Group
Blog Content
RFP Development and Management Strategies
The standard RFP (Request for Proposal) project can appear complicated to manage for even the most seasoned of contact center veterans. Years of experience as
Tools to Improve Your E-Commerce Customer Service
Guest Blog from Emma Smith, PR and Content Manager at Fonvirtual. E-commerce, or electronic commerce, can be defined as the internet’s sale, marketing, and distribution of
Consultant Spotlight: Christa Heibel
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Problem with PACE
Featured in the December 2019 PACE Pulse Dear Friend, Before I get started, let me just say that I am 110% committed to PACE and
My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market
You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and brand ambassador that provides end-to-end
What Established Business Relationships Mean for Your Contact Center
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy to lose sight of the
What CH Consulting Group is Thankful for
In the spirit of Thanksgiving and gratitude, CH Consulting Group’s nationwide team of Customer Experience, Contact Center and Compliance experts want to share with you
Why You Need a Customer Experience and Contact Center Consultant
The market is significantly different than it was, say, 30 or 40 years ago. It is easier to launch your own business, but attracting and
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