CH Consulting Group
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Consultant Spotlight: Johnny Brasell
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
What to Know about the Sensitive Nature of Mergers and Acquisitions
The process of a merger or acquisition is complex. While BPO buyers are plentiful, sellers are harder to source. And since selling your contact center
Back-To-School Challenges For Work-From-Home Parents: What The Workforce Can Expect For the 20 – 21 School Year
The current pandemic situation has already caused wary amongst the parents, especially when more than 12 states are seeing a surge in the number of new coronavirus cases. Will back-to-school season bring a lot of challenges? Are remote routines here to stay for the 20 – 21 school year?
Strategic Partnerships: A Two-Way Street
CH Consulting Group works within all industry verticals and all types of businesses including; business outsourcers, technology companies, consulting firms, and contact/call centers. Even if
Bigger Isn’t Always Better
I’ve had a long career in the contact center space. Despite the tremendous changes in technology, many “gospel truths” remain unchanged. As a young person,
How Human Skill and Automation Can Coexist
As AI becomes increasingly intelligent and efficient, we will see a rise in its usage in the workforce. This means that certain tasks that were
Consultant Spotlight: John Welsh
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
How Coaching Can Directly Impact Quality Assurance
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to ensure that best practices are
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