CH Consulting Group
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What to Know about the Sensitive Nature of Mergers and Acquisitions
The process of a merger or acquisition is complex. While BPO buyers are plentiful, sellers are harder to source. And since selling your contact center
Back-To-School Challenges For Work-From-Home Parents: What The Workforce Can Expect For the 20 – 21 School Year
The current pandemic situation has already caused wary amongst the parents, especially when more than 12 states are seeing a surge in the number of new coronavirus cases. Will back-to-school season bring a lot of challenges? Are remote routines here to stay for the 20 – 21 school year?
Strategic Partnerships: A Two-Way Street
CH Consulting Group works within all industry verticals and all types of businesses including; business outsourcers, technology companies, consulting firms, and contact/call centers. Even if
Bigger Isn’t Always Better
I’ve had a long career in the contact center space. Despite the tremendous changes in technology, many “gospel truths” remain unchanged. As a young person,
How Human Skill and Automation Can Coexist
As AI becomes increasingly intelligent and efficient, we will see a rise in its usage in the workforce. This means that certain tasks that were
Consultant Spotlight: John Welsh
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
How Coaching Can Directly Impact Quality Assurance
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to ensure that best practices are
Five IT Strategies to Rebound and Finish 2020 on Top!
The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer behavior. Many of the changes
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