Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Employee Relations
How Can Contact Centers Improve Employee Engagement in a Remote Work Setup?
Did you know that a Stanford study shows remote workers are 9% more productive? The shift to remote work has become a norm for contact