Due to the Coronavirus pandemic, many brick and mortar businesses and schools have been told…
- Call Center Operations
- Work at Home
- Workforce Management
Podcast: After the COVID-19 Migration
- Danica Abcede
- 23 December 2020
Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
- An Omni-Channel Strategy is a Necessity Amid the COVID-19 Pandemic
- Facing Change: Preparing For Business After COVID-19
Guest Blogger: Rockey Roger
- Why Should I Attend PACE ACX'19?
As Vice Chair of the PACE Board of Directors, I want to personally invite you…