Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Call Center Operations
Reset and Rebuild: The Path to Real Progress in Healthcare Contact Centers
Most healthcare contact centers were never designed with customer experience in mind. They’re expected to provide better patient experiences, reduce operational costs, and handle higher
October 26, 2025
