CH Consulting Group
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Compliance: What’s New and What’s to Come
As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can quickly become convoluted and difficult
Work from Home 101 & Optimization Best Practices
CH Consulting Group consultant and contact center expert, Wayne Barnes, discusses Work from Home (WFH) progress in the pandemic era: panic, normalization and optimization. When
Technology Trends in 2021
Have you re-evaluated your technology strategy to adapt to the new business world that has emerged post COVID-19? How does speech analytics, virtual agents, bots,
Strategy & Roadmap to Success
Do you have an accurate understanding of where your business is at today? Are you due for an assessment of your operations and technology? Do
Four Steps to Stay Competitive in the Post-Pandemic Market
Guest Blog by Brandy Joy Surviving COVID-19 is one thing, but ensuring that your business thrives after the pandemic is another problem entirely. A report by
Top 4 Things You Must Do When Hiring a Remote Workforce
The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in an Forbes article about working
Podcast: After the COVID-19 Migration
Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s
CH Consulting Group Gives Back: Giving4Pets
With 2020 coming to a close, CH Consulting Group has decided to give back to one final organization for the year. Our team is filled
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