As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can easily become convoluted and difficult to navigate if one does not stay up to date with what is happening at the state and/or federal level in relation to compliance and how it affects the customer experience.

CH Consulting Group consultant and Certified Compliance & Ethics Professional (CCEP), Berni Hollinger, discusses compliance in 2020 and what you may expect to see in 2021. She tackles three major topics: recent privacy compliance law changes, Automatic Telephone Dialing System (ATDS) compliance, and SHAKEN/STIR. Check out this comprehensive video on what compliance looks like in 2020 and what you can expect in 2021.