As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can quickly become convoluted and difficult to navigate if one does not stay up to date with what is happening at the state and/or federal level concerning compliance and how it affects the customer experience.

CH Consulting Group consultant and Certified Compliance & Ethics Professional (CCEP), Berni Hollinger, discuss compliance in 2020 and what you may expect to see in 2021. She tackles three crucial topics:

• Recent privacy compliance law changes
• Automatic Telephone Dialing System (ATDS) compliance
• SHAKEN/STIR

Check out this comprehensive video on what compliance looked like in 2020 and what you can expect in 2021.