CH Consulting Group
Blog Content
Yesterday, Today & Tomorrow: A Look at PACE
“The difference between a dreamer and a visionary is that a dreamer has his eyes closed and a visionary has his eyes open.” – Martin
How to Plan for a Successful 2019
As a business owner, I am sensitive to the time of year we are in now. For many of us, this is the time where
10 Quotes That Will Inspire Your Customer Service Team
In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer service team! Please share these
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it
Ancient Wisdom Meets Modern Living
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed, burned-out, tired, depressed, and disillusioned.
What’s up with all the Yoga?
Happy National Yoga Month! I know what you are probably thinking – what does yoga have to do with me? And what’s up all with
Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG
Contact Center Outsourcing Insights for Today’s Contact Center Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center
Customer Experience in the Government Sector
As marketplace competition heightens across the globe, providing the highest quality of customer experience becomes an utmost priority not only in the private sector but
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