CH Consulting Group
Blog Content
Using Data to Improve the Patient Experience
Utilizing data analytics can help to optimize processes in the healthcare industry such as patient appointment scheduling, follow-ups after patient visits, payment collections, and more.
How the Healthcare Contact Center Can Improve Patient Experience
Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other
SOCAP Recap
Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.
Top 5 Underutilized Contact Center Software Capabilities
The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.
Intelligent Automation in the Contact Center
Using call center automation, businesses can automate repetitive tasks to allow agents to focus on more complex tasks, save time and money, and increase efficiency.
What AI Can’t Do in the Contact Center
As Artificial Intelligence (AI) becomes increasingly sophisticated, some predict (and even fear) it will take over jobs that humans do, including those of call center
Benefits of Third-Party Contact Center Audits
By regularly performing contact center audits, leaders can assess and understand the various areas of contact center operations and pinpoint areas for improvement to increase
The Importance of Contact Center Audits
The purpose of a contact center audit is to gather information on the operations of a call center to understand what’s going well and identify
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management