CH Consulting Group
Blog Content
Where does PX begin?
The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.
The Benefits of Moving a Healthcare Contact Center to the Cloud
Moving your healthcare contact center to a cloud solution can have many benefits for your organization including reduced costs, increased security and compliance, and more ways of communicating with patients.
PACE ACX Recap
After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville last week. As a long-time
Using Data to Improve the Patient Experience
Utilizing data analytics can help to optimize processes in the healthcare industry such as patient appointment scheduling, follow-ups after patient visits, payment collections, and more.
How the Healthcare Contact Center Can Improve Patient Experience
Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other
SOCAP Recap
Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.
Top 5 Underutilized Contact Center Software Capabilities
The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.
Intelligent Automation in the Contact Center
Using call center automation, businesses can automate repetitive tasks to allow agents to focus on more complex tasks, save time and money, and increase efficiency.
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management