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Why Contact Center Compliance Matters More Than Ever
We’re almost through 2024, and a lot is shifting in the customer experience space. Privacy rules are getting stricter. New tech keeps rolling out. And
What Should My CX Center Focus on Beyond AI?
As we approach the final quarter of the year, AI’s role in contact centers has been undeniably transformative, often dominating conversations around efficiency and cost
Question: What Are the Key Steps to Developing a Successful AI Strategy?
Answer: Artificial intelligence has caused a transformation across various industries altering markets and presenting unique chances for creativity and expansion. The more we have learned
Mastering Contact Center Performance: The Ultimate Guide to Internal and External Benchmarking
AI is changing the way CX centers operate, and fast. People talk a lot about how customer experience is changing. What makes the difference is
Press Release CH Consulting Group Announces Strategic Partnership with Cloud Tech Gurus
[Minneapolis, MN] – [August 12th, 2024] – CH Consulting Group, a leading authority in the contact center industry, is excited to announce a strategic partnership
Unlocking Immediate Benefits with Speech Analytics
Customer service moves fast, and it’s getting harder for businesses to stand out. Most are trying to get more efficient and make the experience better
CH Consulting Group Consultant Roundtable #2 – Jim Iyoob
Welcome to our second episode of the Consultant Round Table! Join us for an insightful discussion with Jim Iyoob, CCO of Etech, as
Why Your Contact Center Needs AI Speech Analytics for Unmatched ROI
Customer experience centers are shifting fast. One of the biggest drivers right now is AI speech analytics. It’s not just another tech upgrade it’s something
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