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Customer Experience

The most important thing to know for successful Marketing & Customer Service is [Your Customer] and if Generation X is your target market then you

January 19, 2016

Employee Relations

You already know the importance of a sound internal communications plan for engaging and retaining top talent. What you may not know is how neatly

January 13, 2016

Human Resources

I was reading one of my favorite authors recently and one of the characters said: “If you don’t go after what you want, you’ll never

December 23, 2015

Customer Experience

As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am once again reminded of the

December 18, 2015

Leadership

I was with a client a few weeks ago, happily focused on designing a new IVR, when a young man approached me. He asked if

December 15, 2015

Events

Our team of industry experts discuss how to build a mature and stable contact center for 2016. This webinar features some of the most influential

December 15, 2015

Sales & Marketing

For anyone that has seen my profile on LinkedIn (if not check it out here), or if you know me, you will understand that I

December 11, 2015

Customer Experience

While more and more people today are aware of and actively working on maintaining Mind, Body & Spirit balance for their own being, these same

December 8, 2015