CH Consulting Group

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Customer Experience

CH Consulting Group expands with the addition of veteran contact/call center consultant John Welsh

February 16, 2016, International Falls, MN – After experiencing 33 percent growth in 2015, CH Consulting Group (CHCG) welcomes John Welsh to help expand the

February 18, 2016

Employee Relations

Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions

Our Iceberg Is Melting is written by John Kotter and Holger Rathgeber. At 146 pages, it is a quick, easy read that effectively shows you

February 15, 2016

Leadership

Embracing a Growth Mindset

What would you attempt to fail if you knew you would grow? No, I didn’t get that wrong. This upside-down version of the well-known inspirational

February 10, 2016

Uncategorized

IQPC Call Center Week – Winter Event Recap

I am on my 11th airport layover in the last 22 days and wrapping up three weeks of travel with less than 72 hours in

January 31, 2016

Employee Relations

Coaching Versus Mentoring

Recently, I was asked to do some training for a group of first-time supervisors. The company wanted to focus on the skills and processes necessary

January 26, 2016

Employee Relations

Four Ways to Build Trust

A well-planned publication can do more than communicate a message. An internal newsletter can further your company’s values and mission, create a sense of comradery,

January 23, 2016