IQPC Call Center Week – Winter Event Recap

I am on my 11th  airport layover  in the last 22 days and wrapping up three weeks of travel with less than 72 hours in my home and office since January 7th– but I am excited and coming home fresh from the IQPC Call Center Week– Winter event in Orlando and thought I’d share my thoughts with those of you that were not able to make it:

  • Small can be effective and intimate– with only about 300-350 attendees (compared to their annual, premier, must attend event in June in Las Vegas ), you may on numbers say that is “not worth it”. I’d prefer to (loosely) quote my friend and colleague Jared Schagrin  at Call Center Pros and enforce the expectations that all though industry shows are about revenue generation/sales, sales are about relationships. Both strengthening old relationships and starting new ones are critical to revenue generation in this space. I confirm there was plenty of people and opportunity for both! (Check out Call Center Pros new relationship with Golden Gate BPO! We are excited about this partnership !)
  • Technology is KING- By far most of the exhibitors in the Exhibit Hall where technology providers there to help you support the best customer experience you can. We are constantly overwhelmed with the number of options out there for cloud core call routing platforms, cloud support technologies, performance management, WFM and others available to support your business. It can be overwhelming to navigate, but don’t worry! That is why we attend these! Therefore, we at CH Consulting know the market, the products and can help you navigate this rapid growing and changing landscape. It is critical that you have confidence that you are using the best technology for your operational needs, profit and client needs and we can help with honest assessment and assistance.
  • Speaking of technology, we LOVE the new Supero Technologies’ HCPerform  platform and call center operations management tool. This UNIQUE product helps centers monitor, document and management the critical interaction on performance and profitability KPIs between the front line supervisory staff and agents that can make or break your operation. This show was their debut and CH Consulting Group is excited to be an exclusive partner in helping Supero Technologies find a couple of operations to BETA this product FREE for 6 months. Let us know if we can help you with introduction and evaluation of this exciting tool for your organization.
  • Orlando traffic on International Drive is insane…and we are SUPER excited that this IQPC Call Center Week Winter show in 2017 will be in New Orleans! It is a break from tradition and we are excited about the change of venue! We suggest contacting Todd Smith at IQPC for information on how your organization can benefit from sponsoring, exhibiting or speaking at this great event!

CH Consulting Group is committed to a number of contact center, customer service, customer experience, technology and sales industry trade show this year for relationship building, technology evaluation and networking. Follow up for updates and valuable information on our Linked In Page and let us know where you will be or reach out to Christa  to see where she will be next!


more insights

Voice of the Customer with Christa Heibel

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

Read More »

Compliance Update with Berni Hollinger

CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.

Read More »