CH Consulting Group
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Understanding Your Influence
Recently, I was doing some training on the influence we exert over others. The program was designed for a group that was training new employees
Can Emotional Intelligence Get You Promoted?
Recently the subject of Emotional Intelligence (EQ) came into my experience. It’s quickly becoming my favorite subject as it applies to success, career and management.
Don’t Skimp on Marketing
Some of you may not realize that in addition to operational, HR and financial audits, SWOT reports and gap assessments, CH Consulting Group can do
CH Consulting Group expands with the addition of veteran contact/call center consultant John Welsh
February 16, 2016, International Falls, MN – After experiencing 33 percent growth in 2015, CH Consulting Group (CHCG) welcomes John Welsh to help expand the
Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions
Our Iceberg Is Melting is written by John Kotter and Holger Rathgeber. At 146 pages, it is a quick, easy read that effectively shows you
Embracing a Growth Mindset
What would you attempt to fail if you knew you would grow? No, I didn’t get that wrong. This upside-down version of the well-known inspirational
IQPC Call Center Week – Winter Event Recap
I am on my 11th airport layover in the last 22 days and wrapping up three weeks of travel with less than 72 hours in
Coaching Versus Mentoring
Recently, I was asked to do some training for a group of first-time supervisors. The company wanted to focus on the skills and processes necessary
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