CH Consulting Group

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Sales & Marketing

Content Marketing is Not Your Father’s Marketing

You don’t have to have years of marketing experience to know that traditional marketing is, if not dead, at least dying. Billboards, banner ads and

May 30, 2017

Sales & Marketing

3 Reasons Why You Should Be Sending an Email Newsletter

One of my daily struggles is keeping up with email. Is it just me, or does it come from everyone, all the time? My frustration

May 15, 2017

Customer Experience

Two Ways to Leverage BI for Improved Cx

Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to help guide business-critical decisions in

May 11, 2017

Business Practices

Machine Learning puts the Intelligence in Contact Center AI

With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could someday match human intelligence. In

May 1, 2017

Customer Experience

The IoT is a Cx Opportunity You Can’t Afford to Miss

For almost a decade, the Internet of Things (IoT) – a network of objects connected across network infrastructure – has been growing up around us

May 1, 2017

Customer Experience

5 Ways to Know if Your Culture Supports Customer Experience

You get it. Customer experience is more than a “new thing.” It’s not an initiative or a program. It’s a mindset and a perspective. Almost

April 27, 2017

Customer Experience

Improve Customer Experience by Improving Employee Engagement

The connection between stellar customer experience and engaged employees may be intuitive for many leaders, but recent research is proving the link to be very

April 20, 2017

Customer Experience

Making the Case for Investing in Customer Experience

Lately we’ve been delving deeper into customer experience and what it means for your business both today and into the future. From how to define

April 18, 2017

CH Consulting Group

Blog Content

Content Marketing is Not Your Father’s Marketing

Two Ways to Leverage BI for Improved Cx

Machine Learning puts the Intelligence in Contact Center AI

The IoT is a Cx Opportunity You Can’t Afford to Miss

5 Ways to Know if Your Culture Supports Customer Experience

Improve Customer Experience by Improving Employee Engagement

Making the Case for Investing in Customer Experience

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