CH Consulting Group

Blog Content

We bring you the pulse of the Industry.

customer service in financial institutions

Customer Experience

Why Financial Institutions are Failing at Customer Experience

Raise your hand if you’re happy with the customer experience (CX) your bank provides. Yeah, not surprising; financial institutions have historically ranked low in customer

July 25, 2017

Business Practices

3 Click-to-Call Best Practices

Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class customer experience in the contact

July 18, 2017

Uncategorized

The Customer Experience Industry Wants You To Feel Stupid

I recently came across the term “customer engagement hub,” and was intrigued to learn more. According to Gartner, “The customer engagement hub (CEH) is an

July 12, 2017

Strategy

Why the Phone Matters More than Ever

A robust omni-channel strategy is essential for providing seamless, quality customer experience. Chat is important; a recent Forrester Research study found that 65 percent of American

July 5, 2017

Contact Center Week conference in Las Vegas 2017

Events

Can’t-Miss Events at CCW This Week

This week’s Contact Center Week conference in Las Vegas is being billed as inspirational, educational, community-orientated and unforgettable. With more than 2,000 attendees expected, 155

June 25, 2017