CH Consulting Group

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Replenish Yoga and Wellness Offers Spiritual and Cultural Retreat to India

Replenish Yoga and Wellness, a yoga studio located in the historic Backus building in International Falls, MN, is offering a Spiritual and Cultural Retreat to

December 5, 2017

Customer Experience

In Support of PACE

I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was recently named to the organization’s

November 30, 2017

Business Practices

Improving Customer Experience in Healthcare

Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,” but that is only one

November 22, 2017

Business Practices

Premise vs. Cloud: Benefits Outweigh Risk

CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while serving customers in 27 states.

November 20, 2017

Business Practices

Insourcing vs. Outsourcing

It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether adopting new tech or launching

November 14, 2017

Sales & Marketing

4 Benefits of Content Marketing

You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for a refresher, see It’s Not

November 1, 2017

Customer Experience

Omni-Channel: Your Presence is Required

If Customer Experience is the new battlefield, where the fight for profitability, growth and customer loyalty is won or lost, then a strong omni-channel strategy

October 26, 2017

Buyer/Seller Services

A Yogi’s Advice for Successful Mergers and Acquisitions

In a recent email newsletter (you can sign up at the bottom of this page), we highlighted a service we do a lot but, frankly

October 19, 2017

CH Consulting Group

Blog Content

Replenish Yoga and Wellness Offers Spiritual and Cultural Retreat to India

In Support of PACE

Improving Customer Experience in Healthcare

Insourcing vs. Outsourcing

4 Benefits of Content Marketing

Omni-Channel: Your Presence is Required

A Yogi’s Advice for Successful Mergers and Acquisitions

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