CH Consulting Group

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Business Practices

Breaking Up (with your BPO) is Hard to Do: Part One

It’s Not Me, It’s You If you and your BPO (Business Process Outsourcing) vendor aren’t seeing eye-to-eye and all attempts at reconciliation are failing,

August 16, 2018

Business Practices

Five Business Lessons We Can Learn from the Thailand Soccer Team Rescue

You may have heard of the incredible story of the Thailand Soccer Team Cave Rescue. The world watched with bated breath, the plight of a

August 14, 2018

Business Practices

Acquiring a Call Center? Do Your Due Diligence!

If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you likely will be doing some

August 9, 2018

Business Practices

It’s Time for Your Check-Up

Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You can make the process easier

August 7, 2018

Buyer/Seller Services

How to Create an Owner Exit Strategy

Entrepreneurs spend quite a bit of time thinking about ways to successfully launch and grow their businesses. As someone with a huge entrepreneurial spirit, I

August 2, 2018

Business Practices

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s nothing less than a melting

July 26, 2018

Business Practices

Five Reasons Why You Should Sell Your Call Center

Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically, have you been thinking about

July 24, 2018

Customer Experience

A Whole New World: AI’s Expanding Role in CX

The ever-growing power of computing is transforming our lives. Today we can see the inclusion of artificial intelligence in many aspects of daily life. One

July 19, 2018

CH Consulting Group

Blog Content

Breaking Up (with your BPO) is Hard to Do: Part One

Five Business Lessons We Can Learn from the Thailand Soccer Team Rescue

Acquiring a Call Center? Do Your Due Diligence!

It’s Time for Your Check-Up

How to Create an Owner Exit Strategy

The Omni-Channel Journey: What’s Your Destination?

Five Reasons Why You Should Sell Your Call Center

A Whole New World: AI’s Expanding Role in CX

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