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The Problem with PACE
Featured in the December 2019 PACE Pulse Dear Friend, Before I get started, let me just say that I am 110% committed to PACE and
My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market
You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and brand ambassador that provides end-to-end
What Established Business Relationships Mean for Your Contact Center
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy to lose sight of the
What CH Consulting Group is Thankful for
In the spirit of Thanksgiving and gratitude, CH Consulting Group’s nationwide team of Customer Experience, Contact Center and Compliance experts want to share with you
Why You Need a Customer Experience and Contact Center Consultant
The market is significantly different than it was, say, 30 or 40 years ago. It is easier to launch your own business, but attracting and
Q4 Planning Today for a Successful Tomorrow
The last quarter of the year is when businesses generally want to slow down and ease off on planning, strategy, and goal setting. But this
Customer Service Horror Stories
Providing great customer service is no easy feat. Mess up and your company is in for a wide scale public criticism. Just take a look
How Will CCPA Affect Contact Centers?
I’m sure by now you have heard of CCPA, or the California Consumer Privacy Act. It goes into effect January 1, 2020, and by now
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