CH Consulting Group

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Compliance: What’s New and What’s to Come

As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can quickly become convoluted and difficult

February 3, 2021

Uncategorized

Work from Home 101 & Optimization Best Practices

CH Consulting Group consultant and contact center expert, Wayne Barnes, discusses Work from Home (WFH) progress in the pandemic era: panic, normalization and optimization. When

January 27, 2021

Technology

Technology Trends in 2021

Have you re-evaluated your technology strategy to adapt to the new business world that has emerged post COVID-19? How does speech analytics, virtual agents, bots,

January 20, 2021

Customer Experience

Strategy & Roadmap to Success

Do you have an accurate understanding of where your business is at today? Are you due for an assessment of your operations and technology? Do

January 13, 2021

Buyer/Seller Services

Four Steps to Stay Competitive in the Post-Pandemic Market

Guest Blog by Brandy Joy Surviving COVID-19 is one thing, but ensuring that your business thrives after the pandemic is another problem entirely. A report by

January 8, 2021

Call Center Operations

Top 4 Things You Must Do When Hiring a Remote Workforce

The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in an Forbes article about working

January 6, 2021

Call Center Operations

Podcast: After the COVID-19 Migration

Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s

December 23, 2020

Uncategorized

CH Consulting Group Gives Back: Giving4Pets

With 2020 coming to a close, CH Consulting Group has decided to give back to one final organization for the year. Our team is filled

December 14, 2020

CH Consulting Group

Blog Content

Compliance: What’s New and What’s to Come

Work from Home 101 & Optimization Best Practices

Technology Trends in 2021

Strategy & Roadmap to Success

Four Steps to Stay Competitive in the Post-Pandemic Market

Top 4 Things You Must Do When Hiring a Remote Workforce

Podcast: After the COVID-19 Migration

CH Consulting Group Gives Back: Giving4Pets

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