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Since the beginning of the pandemic, healthcare has been continuously changing to adapt to our new world. With more and more patients worried to leave

The pets of CHCG on parade! We love our furry and feather-y babies, and we are proud to introduce some of them to you! Please

March was a busy month for CHCG – we sponsored two live online events – Diversity, Equity, and Inclusion in the Contact Center On March

What is Customer Journey Mapping? Mapping a customer journey involves documenting the steps that a customer takes to arrive at a result that they want.

The COVID-19 pandemic has transformed the landscape of our lives. These changes include less travel, an increase in remote workers, and more online shopping and