CH Consulting Group

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The Role of AI in Solving Workforce Challenges

Employers are trying to handle labor shortages by offering higher wages, more benefits and flexibility to employees, such as work from home options. However, offering

June 14, 2022

The Role of AI in the Contact Center

Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such as speech recognition, problem-solving, decision

May 25, 2022

Culture

Women in the Contact Center Industry

The customer service provided by contact centers is a large contributor to business success, and women play a significant role in the contact center industry,

March 28, 2022

Business Practices

How to Support Women and Minority-Owned Businesses

Businesses owned by women and minorities are an important part of the economy. According to an article by Lendio on minority-owned businesses, “there are over

March 24, 2022

Business Practices

Top Reasons to Move Your Contact Center from On-Site to the Cloud

You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for businesses of various sizes, and

February 23, 2022

Business Practices

5 To-Do’s for Call Center Success in 2022

I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re likely all experiencing from the

December 20, 2021

Business Practices

How to know when it’s time to sell your business

You’ve put a lot of time and effort into building your business but may now be wondering if the time has come to sell it.

December 8, 2021

Business Practices

The Role of Gratitude in Business

The importance of practicing gratitude is often discussed in terms of our individual personal lives, but it’s also significant in the business environment. According to one study, employees are 50 percent more successful when leaders show gratitude for their efforts. That’s a win-win!

November 22, 2021

CH Consulting Group

Blog Content

The Role of AI in Solving Workforce Challenges

The Role of AI in the Contact Center

Women in the Contact Center Industry

How to Support Women and Minority-Owned Businesses

Top Reasons to Move Your Contact Center from On-Site to the Cloud

5 To-Do’s for Call Center Success in 2022

How to know when it’s time to sell your business

The Role of Gratitude in Business

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