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Customer Experience Webinar
A shift is underway in the contact center industry as customers derive both power and influence from advances in technology. Contact centers that want to
Budgeting…. Do You Have To Do It?
There is a special feeling to fall. The days are warm, the nights cool. As the leaves start to turn their kaleidoscope of color and
Reiterated Reinforcement!
I’m about to talk about stuff. [Just so you know – I sat at my computer for almost an hour trying to come up with
We Are Not An Island: Say Thank You
I often think of November as one of those in-between months – especially in the finance department. The budget is complete but it’s a little
Constricting Versus Restricting: The Power of Flexibility
The Yoga Teacher in me has been dealing a lot lately with the concept and principles around constricting, as opposed to releasing, in the body.
Customer Experience: Are You Ready for the Millennials?
Last week, Christa and I were honored to present a How to Deliver a Great Customer Experience breakout session at the Minnesota Chamber of Commerce
Internal or External Benchmarking: What is the difference?
I was recently teaching a quilting class on color. One of my demonstrations involved explaining the difference between yellow/orange and red/orange fabric and how it
Holistic HR – Taking Care of Your Business’ Mind Body & Spirit: Part 1 – Mind
While more and more people today are aware of and actively working on maintaining Mind Body & Spirit balance for their own being, these same
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