Building A Mature and Stable Contact Center

Our team of industry experts discuss how to build a mature and stable contact center for 2016. This webinar features some of the most influential contact center leaders discussing the maturity of the cloud-contact center industry, how to create stability and up-time in your contact center, and the compliance issues that are going to arise in 2016.

Listen to the webinar and get the latest news from CH Consulting Group.

Panelists: Steve Bederman, CEO of Connect First, Christa Heibel of CH Consulting Group, Ryan Thurman from Contact Center Compliance and Dominic Leide, President of The Office Gurus.

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Events

PACE ACX Recap

After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville last week. As a long-time

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Events

SOCAP Recap

Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.

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Christa Heibel

Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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