CH Consulting Group

Blog Content

We bring you the pulse of the Industry.

Human Resources

Mentoring, Coaching, Sponsorship: Is There a Difference?

I’ve been fortunate to have several mentors and coaches who helped make me a better leader throughout my career. I never forgot those people who

June 9, 2016

Customer Experience

Fishing For Social Media Sales

It’s really difficult for many people to change mindsets from a traditional active/aggressive sales model into emerging passive sales techniques born by modern digital platforms

June 7, 2016

Leadership

Renewing Our Leadership Skills Training

Vince Lombardi, the late football coach of the Green Bay Packers, said: “Leaders are made; they are not born. They are made by hard effort,

May 26, 2016

Leadership

Distraction: The Real Time and Money Killer

Recently I’ve been fascinated to watch the use of distraction as a coping mechanism both in personal and professional context. At its root – distraction

May 24, 2016

Business Practices

The Employee You Really Need and Might Already Have

With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more times than not staggered staffing

May 19, 2016

Personal Development

How the DISC personality profile changed the way I communicate

I recently took a free DISC assessment online. Here’s what happened. What it is DISC? DISC is a personality profile introduced by psychologist Dr.

May 17, 2016

difference between consultant and contractor

Business Practices

Consultant or Contractor? How Do You Tell the Difference?

I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe, do themselves and their business

May 12, 2016

Customer Experience

What’s Trending in Contact Centers in 2016?

A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise with the other businesses. Occasionally,

May 3, 2016