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Unlocking Immediate Benefits with Speech Analytics
In the fast-paced and competitive world of customer service, businesses are constantly trying to set themselves apart by seeking innovative solutions to enhance efficiency and
CH Consulting Group Consultant Roundtable #2 – Jim Iyoob
Welcome to our second episode of the Consultant Round Table! Join us for an insightful discussion with Jim Iyoob, CCO of Etech, as
Why Your Contact Center Needs AI Speech Analytics for Unmatched ROI
As contact centers evolve, adopting advanced technologies such as AI speech analytics has become a game-changer. Solutions like AI speech analytics deliver substantial returns on
How Can Contact Centers Improve Employee Engagement in a Remote Work Setup?
Did you know that a Stanford study shows remote workers are 9% more productive? The shift to remote work has become a norm for contact
CH Consulting Group Consultant Roundtable #1 – Fred Stacey
Consultant Roundtable #1 – Fred Stacey CEO of Cloud Tech Gurus Join us for an insightful discussion with Fred Stacey, CEO of Cloud Tech Gurus, as we dive
Optimizing Contact Center Operations: The Benefits of Remote Work in 2024
In today’s changing business world remote work has become a strategy for companies aiming to reduce costs and improve efficiency. This shift is particularly
Reducing Contact Center Costs in 2024: Harnessing AI and Automation
In 2024 the contact center industry is experiencing a significant transformation due to automation and the rapid evolution of artificial intelligence. These advancements are creating
How to Achieve CX & Contact Center Performance Optimization
Today’s contact center operates in a dynamic, customer-centric environment. There are many moving parts in the engine that is the contact center, which is why
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