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How to Make Working From Home Work for your Business
I have been working in the customer service/sales industry for almost 17 years now and I’ve seen technological platforms and hardware come and go but
Mentoring, Coaching, Sponsorship: Is There a Difference?
I’ve been fortunate to have several mentors and coaches who helped make me a better leader throughout my career. I never forgot those people who
Fishing For Social Media Sales
It’s really difficult for many people to change mindsets from a traditional active/aggressive sales model into emerging passive sales techniques born by modern digital platforms
Renewing Our Leadership Skills Training
Vince Lombardi, the late football coach of the Green Bay Packers, said: “Leaders are made; they are not born. They are made by hard effort,
Distraction: The Real Time and Money Killer
Recently I’ve been fascinated to watch the use of distraction as a coping mechanism both in personal and professional context. At its root – distraction
The Employee You Really Need and Might Already Have
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more times than not staggered staffing
How the DISC personality profile changed the way I communicate
I recently took a free DISC assessment online. Here’s what happened. What it is DISC? DISC is a personality profile introduced by psychologist Dr.
Consultant or Contractor? How Do You Tell the Difference?
I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe, do themselves and their business
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