CH Consulting Group
Blog Content
Are you Reaching your Full Cx Potential?
The exchanges we have every day – whether with family, a pet, car, coworker, barista or barber – are all experiences. Because many of these
How Should We Define Customer Experience?
From mind-numbing hold times and dropped calls to ineffective or downright rude salespeople, everyone can quickly recall their customer service horror stories. But trying to
Take Control of Your Social Media
If you’ve been dragging your feet on getting your business on Facebook, Twitter or other social media sites, hoping this is a trend that will
Three Reasons Your Cx Strategy Should Include Live Chat
Today’s customers expect businesses to be available and responsive when – and how – they choose, which is why it’s imperative that your customer experience
We Need to Talk About “Leadership Help”
By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views and counting) – has seen the video of Uber Founder and CEO Travis
The Rise of Self-Service in Customer Experience
When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights to comparing insurance prices, consumers
Number of Remote Workers Continues to Rise
Finding – and keeping – a talented workforce has been a priority for businesses across industries for decades, but today the task poses more of
How Case Studies Connect
Customers don’t make purchases – whether shoes or IT platforms – without doing research based on marketing collateral like web pages, brochures, blog posts, white
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management