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Take Control of Your Social Media
If you’ve been dragging your feet on getting your business on Facebook, Twitter or other social media sites, hoping this is a trend that will
Three Reasons Your Cx Strategy Should Include Live Chat
Today’s customers expect businesses to be available and responsive when – and how – they choose, which is why it’s imperative that your customer experience
We Need to Talk About “Leadership Help”
By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views and counting) – has seen the video of Uber Founder and CEO Travis
The Rise of Self-Service in Customer Experience
When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights to comparing insurance prices, consumers
Number of Remote Workers Continues to Rise
Finding – and keeping – a talented workforce has been a priority for businesses across industries for decades, but today the task poses more of
How Case Studies Connect
Customers don’t make purchases – whether shoes or IT platforms – without doing research based on marketing collateral like web pages, brochures, blog posts, white
How to Get on the Omni-Channel Bus Already
Today’s customers expect to do business with you the way they want to do business with you. That means you have to be prepared to
3 Steps to Understanding your Customer’s Experience
You already understand the importance of the customer experience (CX): from its growing recognition at the executive level, to its role in strategic planning. According
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