CH Consulting Group
Blog Content
Two Ways to Leverage BI for Improved Cx
Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to help guide business-critical decisions in
Machine Learning puts the Intelligence in Contact Center AI
With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could someday match human intelligence. In
The IoT is a Cx Opportunity You Can’t Afford to Miss
For almost a decade, the Internet of Things (IoT) – a network of objects connected across network infrastructure – has been growing up around us
5 Ways to Know if Your Culture Supports Customer Experience
You get it. Customer experience is more than a “new thing.” It’s not an initiative or a program. It’s a mindset and a perspective. Almost
Improve Customer Experience by Improving Employee Engagement
The connection between stellar customer experience and engaged employees may be intuitive for many leaders, but recent research is proving the link to be very
Making the Case for Investing in Customer Experience
Lately we’ve been delving deeper into customer experience and what it means for your business both today and into the future. From how to define
Are you Reaching your Full Cx Potential?
The exchanges we have every day – whether with family, a pet, car, coworker, barista or barber – are all experiences. Because many of these
How Should We Define Customer Experience?
From mind-numbing hold times and dropped calls to ineffective or downright rude salespeople, everyone can quickly recall their customer service horror stories. But trying to
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management