CH Consulting Group

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Customer Experience

Are you Reaching your Full Cx Potential?

The exchanges we have every day – whether with family, a pet, car, coworker, barista or barber – are all experiences. Because many of these

April 13, 2017

Customer Experience

How Should We Define Customer Experience?

From mind-numbing hold times and dropped calls to ineffective or downright rude salespeople, everyone can quickly recall their customer service horror stories. But trying to

April 7, 2017

Sales & Marketing

Take Control of Your Social Media

If you’ve been dragging your feet on getting your business on Facebook, Twitter or other social media sites, hoping this is a trend that will

March 31, 2017

Customer Experience

Three Reasons Your Cx Strategy Should Include Live Chat

Today’s customers expect businesses to be available and responsive when – and how – they choose, which is why it’s imperative that your customer experience

March 22, 2017

Employee Relations

We Need to Talk About “Leadership Help”

By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views and counting) – has seen the video of Uber Founder and CEO Travis

March 15, 2017

Business Practices

The Rise of Self-Service in Customer Experience

When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights to comparing insurance prices, consumers

March 7, 2017

Employee Relations

Number of Remote Workers Continues to Rise

Finding – and keeping – a talented workforce has been a priority for businesses across industries for decades, but today the task poses more of

March 1, 2017

Sales & Marketing

How Case Studies Connect

Customers don’t make purchases – whether shoes or IT platforms – without doing research based on marketing collateral like web pages, brochures, blog posts, white

February 20, 2017

CH Consulting Group

Blog Content

Are you Reaching your Full Cx Potential?

How Should We Define Customer Experience?

Take Control of Your Social Media

Three Reasons Your Cx Strategy Should Include Live Chat

We Need to Talk About “Leadership Help”

The Rise of Self-Service in Customer Experience

Number of Remote Workers Continues to Rise

How Case Studies Connect

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