CH Consulting Group

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Call Center Operations

5 Reasons to Invest in Call Center Leadership

In the competitive realm of customer service, call centers often stand as the frontline, bridging the gap between brands and consumers. While technology and operational

November 16, 2023

Call Center Operations

The Integral Role of Call Center Performance Management

In today’s competitive market, where the customer reigns supreme, the importance of call center performance management cannot be overstated. Contact centers are the frontlines in

November 8, 2023

Technology

The Link Between Call Center Agent Training and Technology Utilization

The modern contact center is a symphony of technology and human interaction. It’s a space where AI, data analytics, and CRM tools come alive, not

October 31, 2023

Technology

Is Your Call Center Technology Optimized?

Evaluating ROI and Efficiency of Call Center Technology According to the NICE CXone Global Contact Center Benchmark Report 2022: Only 38% of call centers have

October 12, 2023

Technology

Modern Call Center Technologies

Call centers have undergone significant transformations in recent years, largely driven by advancements in technology. By investing in modern call center technologies, businesses are able

September 28, 2023

Culture

Benefits of ERGs in the Contact Center

ERGs (Employee Resource Groups) can be an important asset within an organization to help enhance the employee experience as well as business success.

February 10, 2023

Strategy

The Importance of Strategic Planning (And how we can help.)

As business leaders, you know the importance of strategic planning. Having a clear understanding of your business goals and how to achieve them helps you

January 17, 2023

Healthcare

The Increase of Tech Spend in Healthcare

Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments in technology, digital solutions, artificial intelligence, and automation.

January 11, 2023

CH Consulting Group

Blog Content

5 Reasons to Invest in Call Center Leadership

The Integral Role of Call Center Performance Management

The Link Between Call Center Agent Training and Technology Utilization

Is Your Call Center Technology Optimized?

Modern Call Center Technologies

Benefits of ERGs in the Contact Center

The Importance of Strategic Planning (And how we can help.)

The Increase of Tech Spend in Healthcare

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