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CH Consulting Group Consultant Roundtable #2 – Jim Iyoob
Welcome to our second episode of the Consultant Round Table! Join us for an insightful discussion with Jim Iyoob, CCO of Etech, as
Why Your Contact Center Needs AI Speech Analytics for Unmatched ROI
Customer experience centers are shifting fast. One of the biggest drivers right now is AI speech analytics. It’s not just another tech upgrade it’s something
How Can Contact Centers Improve Employee Engagement in a Remote Work Setup?
A Stanford study found remote workers are about 9 percent more productive. That might not surprise anyone who’s been in the contact center space lately.Remote
CH Consulting Group Consultant Roundtable #1 – Fred Stacey
Consultant Roundtable #1 – Fred Stacey CEO of Cloud Tech Gurus Join us for an insightful discussion with Fred Stacey, CEO of Cloud Tech Gurus, as we dive
Optimizing Contact Center Operations: The Benefits of Remote Work in 2024
In today’s changing business world remote work has become a strategy for companies aiming to reduce costs and improve efficiency. This shift is particularly
Reducing Contact Center Costs in 2024: Harnessing AI and Automation
In 2024 the contact center industry is experiencing a significant transformation due to automation and the rapid evolution of artificial intelligence. These advancements are creating
How to Achieve CX & Contact Center Performance Optimization
Today’s contact center operates in a dynamic, customer-centric environment. There are many moving parts in the engine that is the contact center, which is why
Omnichannel Contact Center Challenges
The premise of an omnichannel contact center is simple yet ambitious: provide a seamless, consistent customer experience across all channels, whether it’s through voice, chat,
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