CH Consulting Group
Blog Content
The CX Process Audit: What to Fix Before You Optimize for AI
STEP ONE: MAKE SURE THE FOUNDATION IS SOLID BEFORE INTRODUCING AI Before you throw automation or analytics at your CX problems, make sure the foundation
Industry Pulse: 2025 Trends in Patient Experience and Healthcare CX
2025 isn’t about looking ahead anymore. It’s about whether your teams, tech, and systems are actually ready. The bar for patient experience hasn’t just gone
What Healthcare Leaders Are Still Getting Wrong About AI, Patient Experience, and Revenue
The Future of Healthcare Access Is Already at the Door In this candid, unscripted conversation between CH Consulting Group CEO Christa Heibel and Corporate Advisory
What Sets Top CX Leaders Apart? Real-Time Visibility and Action
What Sets Top CX Leaders Apart? Real-Time Visibility and Action Real-time analytics isn’t about adding more data points. It’s about having the right information at
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments An Interview with Christa Heibel (CH Consulting Group), Fred Stacey (Cloud Tech Gurus),
Video: AI-Powered Speech Analytics: Unlocking Workforce Optimization and CX Transformation
Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel and Liliana shared real-world lessons
Making Self-Service Work in 2025: What CX Leaders Need
Self-service comes up in nearly every CX conversation today. It’s pitched as a fix for long wait times, a budget-saver, or a smarter way to
Executive Brief: The Real ROI of Voice of the Customer (VoC) & Sentiment Analysis in 2025
In 2025, customer expectations are higher than ever. That’s why CX centers are investing in voice of the customer (VoC) programs. VoC encompasses all customer
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