CH Consulting Group

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Customer Experience

Should Your Agents Work from Home? Think Outside the Cubicle.

Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers (3% of the U.S. workforce)

May 10, 2018

Uncategorized

Customer Experience in the Experience Economy

Have we Westerners hit a peak when it comes to owning – and buying – more stuff? If you consider the stats about the experience

April 30, 2018

Uncategorized

Use Moments that Matter to Impact Customer Experience

Consider the little things you do for the people you love: a note in a lunchbox, a surprise delivery, favorite home-cooked meal, cup of coffee

April 23, 2018

Uncategorized

Why Customer Retention Still Matters and How You Can Measure It

It costs five times as much to attract a new customer than to keep an existing one, which is why customer retention is so vital

April 16, 2018

Customer Experience

The CEO/Customer Experience Link

“There is only one boss – the customer. And he can fire everybody in the company from the chairman on down, simply by spending his

April 11, 2018

Strategy

Near-Shore vs. Off-Shore: Which is Right for Your Business?

As a contact center professional, you’re probably already aware of one of the hottest topics in the contact center space today: the question of outsourcing

April 3, 2018

Business Practices

A Focused Approach to Customer Experience

Customer Experience will overtake price and product as the key brand differentiator by the year 2020. – Walker 70 percent of buying experiences are based on

March 28, 2018

Sales & Marketing

Is Your Marketing Authentic?

We talk a lot about customer experience at CH Consulting Group, from how to design CX strategy and measure CX improvements, to integrating CX into

March 20, 2018

CH Consulting Group

Blog Content

Should Your Agents Work from Home? Think Outside the Cubicle.

Customer Experience in the Experience Economy

Use Moments that Matter to Impact Customer Experience

Why Customer Retention Still Matters and How You Can Measure It

The CEO/Customer Experience Link

Near-Shore vs. Off-Shore: Which is Right for Your Business?

A Focused Approach to Customer Experience

Is Your Marketing Authentic?

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