CH Consulting Group

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Call Center Operations

Top Ten Call Center Outsourcing Mistakes

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it

September 26, 2018

Employee Relations

Ancient Wisdom Meets Modern Living

American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed, burned-out, tired, depressed, and disillusioned.

September 19, 2018

Leadership

What’s up with all the Yoga?

Happy National Yoga Month! I know what you are probably thinking – what does yoga have to do with me? And what’s up all with

September 12, 2018

Outsourcing

Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG

Contact Center Outsourcing Insights for Today’s Contact Center Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center

September 10, 2018

customer experience government public sector

Business Practices

Customer Experience in the Government Sector

As marketplace competition heightens across the globe, providing the highest quality of customer experience becomes an utmost priority not only in the private sector but

August 30, 2018

Consultants

What Grade Would Your Customer Experience Get?

Companies work hand-in-hand with contact centers to provide their clients exceptional customer service. They work hard to ensure that their clients are satisfied with what

August 28, 2018

Business Practices

Breaking Up (with your BPO) is Hard to Do: Part Three

Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful experience especially if you’ve shared

August 23, 2018

Business Practices

Breaking Up (with your BPO) is Hard to Do: Part Two

Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to take stock of your business

August 21, 2018

CH Consulting Group

Blog Content

Top Ten Call Center Outsourcing Mistakes

Ancient Wisdom Meets Modern Living

What’s up with all the Yoga?

Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG

Customer Experience in the Government Sector

What Grade Would Your Customer Experience Get?

Breaking Up (with your BPO) is Hard to Do: Part Three

Breaking Up (with your BPO) is Hard to Do: Part Two

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