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Five Scary Mistakes Your BPO is Making
It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you name it, I love it!
The Definition of Insanity
As most of us know, the definition of insanity is straightforward: doing the same thing repeatedly and expecting different results each time. The contact center
Traditional QA Metrics Still Matter
Quality assurance in a factory examines the product that is being sold – is the product functioning the way it is supposed to? The same
Yesterday, Today & Tomorrow: A Look at PACE
“The difference between a dreamer and a visionary is that a dreamer has his eyes closed and a visionary has his eyes open.” – Martin
How to Plan for a Successful 2019
As a business owner, I am sensitive to the time of year we are in now. For many of us, this is the time where
10 Quotes That Will Inspire Your Customer Service Team
In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer service team! Please share these
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it
Ancient Wisdom Meets Modern Living
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed, burned-out, tired, depressed, and disillusioned.
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