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Customer Experience

Customer Experience Success Stories: 3 Companies You Can Learn From

One thing that characterizes successful companies is the way they value customer experience. For them, customer satisfaction and a connected customer experience comes first. They

September 11, 2019

Customer Experience

What’s Your Customer Service Mantra?

What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe it a promise that you

September 4, 2019

Culture

Sales versus Service Culture

In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on efficiency and sales for the

August 28, 2019

Customer Experience

The Biggest Customer Experience Challenge of 2019

Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever EBook: The Customer Experience Guide

August 21, 2019

Culture

How to Make Your Contact Center Millennial-Friendly

The Millennial demographic, which consists of people who were born in the 1980s or 1990s, has grown up with and adapted to many online technological

August 14, 2019

Call Center Operations

How to Measure the Effectiveness of Agent Training

The goal of contact center agent training is to equip agents with the knowledge to perform their roles and provide a high level of service

August 7, 2019

Sales & Marketing

Customer Service + Sales & Marketing = A Match Made in Heaven?

From the outside looking in, the customer service and marketing verticals of a contact center operation couldn’t appear more different. One focuses on driving profit,

July 31, 2019

Technology

The Benefits of a Hybrid Cloud Contact Center

The hybrid cloud is increasingly being seen as the future of contact center technology, particularly growing businesses. The hybrid model combines offsite cloud resources and

July 25, 2019

CH Consulting Group

Blog Content

Customer Experience Success Stories: 3 Companies You Can Learn From

What’s Your Customer Service Mantra?

Sales versus Service Culture

The Biggest Customer Experience Challenge of 2019

How to Make Your Contact Center Millennial-Friendly

How to Measure the Effectiveness of Agent Training

Customer Service + Sales & Marketing = A Match Made in Heaven?

The Benefits of a Hybrid Cloud Contact Center

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