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Five IT Strategies to Rebound and Finish 2020 on Top!
The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer behavior. Many of the changes
Consultant Spotlight: Danica Abcede
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Increasing Demand for Nearshore and Onshore Contact Center Support
As the competition in marketplaces rises, having great customer service can be the factor that sets a business apart from its competitors. Companies in the
An Omni-Channel Strategy is a Necessity Amid the COVID-19 Pandemic
Due to the Coronavirus pandemic, many brick and mortar businesses and schools have been told to shut down their operations, and people have been
The Rise of AI-Based Speech Analytics
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic human decisions reduces call volume
Consultant Spotlight: Niki Bergstrom
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Key to AI Success in Your Contact Center
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized to improve experience not only
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