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CH Consulting Group

Blog Content

We bring you the pulse of the Industry.

AI in contact center

AI

The Key to AI Success in Your Contact Center

Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized to improve experience not only

May 27, 2020

Wayne Barnes

Consultants

Consultant Spotlight: Wayne Barnes

Consultant Spotlight: Wayne Barnes

May 13, 2020

what is omni channel strategy

Omni-Channel

The Lack of an Omni-Channel Strategy is Costing You Money

Is the lack of omni-channel strategy costing you money?

May 7, 2020

Artificial Intelligence contact center

AI

Customer Readiness for Artificial Intelligence in Service & Support

A Research Project

May 5, 2020

customer journey omnichannel

CHCG Audits

The Link Between Customer Journey Mapping and the Omni-Channel Experience

According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as contact centers’ primary source of

May 1, 2020

changes in business after covid

Guest Blog

Facing Change: Preparing For Business After COVID-19

Guest Blogger: Rockey Roger

April 30, 2020

samantha garcia

Consultants

Consultant Spotlight: Samantha Garcia

Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a

April 17, 2020

save money on technology

Start up

Startup Budgeting: How to Save Money on Technology

Guest Blog from Gloria Martinez of womenled.org When you’re starting a business, it feels like the costs never stop rolling in. From the fees to

March 24, 2020