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Consultant Spotlight: Danica Abcede
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Increasing Demand for Nearshore and Onshore Contact Center Support
As the competition in marketplaces rises, having great customer service can be the factor that sets a business apart from its competitors. Companies in the
An Omni-Channel Strategy is a Necessity Amid the COVID-19 Pandemic
Due to the Coronavirus pandemic, many brick and mortar businesses and schools have been told to shut down their operations, and people have been
The Rise of AI-Based Speech Analytics
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic human decisions reduces call volume
Consultant Spotlight: Niki Bergstrom
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Key to AI Success in Your Contact Center
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized to improve experience not only
The Lack of an Omni-Channel Strategy is Costing You Money
Is the lack of omni-channel strategy costing you money?
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