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Consultant Spotlight: John Welsh
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
How Coaching Can Directly Impact Quality Assurance
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to ensure that best practices are
Five IT Strategies to Rebound and Finish 2020 on Top!
The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer behavior. Many of the changes
Consultant Spotlight: Danica Abcede
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Increasing Demand for Nearshore and Onshore Contact Center Support
As the competition in marketplaces rises, having great customer service can be the factor that sets a business apart from its competitors. Companies in the
An Omni-Channel Strategy is a Necessity Amid the COVID-19 Pandemic
Due to the Coronavirus pandemic, many brick and mortar businesses and schools have been told to shut down their operations, and people have been
The Rise of AI-Based Speech Analytics
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic human decisions reduces call volume
Consultant Spotlight: Niki Bergstrom
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
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