CH Consulting Group
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We bring you the pulse of the Industry.
AI
The Rise of AI-Based Speech Analytics
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic human decisions reduces call volume
June 17, 2020
Consultants
Consultant Spotlight: Niki Bergstrom
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
June 10, 2020
AI
The Key to AI Success in Your Contact Center
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized to improve experience not only
May 27, 2020
Consultants
May 13, 2020
Omni-Channel
The Lack of an Omni-Channel Strategy is Costing You Money
Is the lack of omni-channel strategy costing you money?
May 7, 2020
AI
May 5, 2020
CHCG Audits
The Link Between Customer Journey Mapping and the Omni-Channel Experience
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as contact centers’ primary source of
May 1, 2020
Guest Blog
April 30, 2020
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