CH Consulting Group
Blog Content
What Sets Top CX Leaders Apart? Real-Time Visibility and Action
What Sets Top CX Leaders Apart? Real-Time Visibility and Action Real-time analytics isn’t about adding more data points. It’s about having the right information at
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments An Interview with Christa Heibel (CH Consulting Group), Fred Stacey (Cloud Tech Gurus),
Video: AI-Powered Speech Analytics: Unlocking Workforce Optimization and CX Transformation
Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel and Liliana shared real-world lessons
Making Self-Service Work in 2025: What CX Leaders Need
Self-service comes up in nearly every CX conversation today. It’s pitched as a fix for long wait times, a budget-saver, or a smarter way to
Executive Brief: The Real ROI of Voice of the Customer (VoC) & Sentiment Analysis in 2025
In 2025, customer expectations are higher than ever. That’s why CX centers are investing in voice of the customer (VoC) programs. VoC encompasses all customer
Midwestern Tech BPO Seeking an Experienced and Dynamic Technical Contact Center Leader
CH Consulting Group is supporting a Midwestern-based tech BPO in their search for a full-time Technical Contact Center Director. This is a high-visibility leadership role
How Omnichannel Strategies Elevate Patient Experience in Healthcare
Today, a strong omnichannel setup in healthcare isn’t optional; it’s what patients expect. CX centers aren’t just about calls anymore. They’ve become full support hubs,
Revolutionizing Patient Experience and Data Security in Healthcare: The AI Revolution
In the rapidly evolving landscape of healthcare, where every advancement promises new possibilities, artificial intelligence (AI) stands out as a transformative force. For instance, AI-driven
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Operations
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management