CH Consulting Group

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Call Center Operations

The Benefits of Outsourcing Your Healthcare Contact Center

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.

December 21, 2022

Technology

5 Contact Center Trends for 2023

The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling more complex calls to adjusting

December 12, 2022

Call Center Operations

Medication Adherence: Everyone Wins with the Right Strategy

This article is republished with permission from Healthcare Call Center Times, the essential publication for news on winning market strategies and trends in the healthcare

December 8, 2022

Patient Experience

Where does PX begin?

The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.

November 17, 2022

Call Center Operations

The Benefits of Moving a Healthcare Contact Center to the Cloud

Moving your healthcare contact center to a cloud solution can have many benefits for your organization including reduced costs, increased security and compliance, and more ways of communicating with patients.

November 14, 2022

Events

PACE ACX Recap

After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville last week. As a long-time

October 19, 2022

Data Analytics

Using Data to Improve the Patient Experience

Utilizing data analytics can help to optimize processes in the healthcare industry such as patient appointment scheduling, follow-ups after patient visits, payment collections, and more.

October 18, 2022

Call Center Operations

How the Healthcare Contact Center Can Improve Patient Experience

Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other

October 12, 2022

CH Consulting Group

Blog Content

The Benefits of Outsourcing Your Healthcare Contact Center

5 Contact Center Trends for 2023

Medication Adherence: Everyone Wins with the Right Strategy

Where does PX begin?

The Benefits of Moving a Healthcare Contact Center to the Cloud

PACE ACX Recap

Using Data to Improve the Patient Experience

How the Healthcare Contact Center Can Improve Patient Experience

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