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Customer Experience

How to Hire “Right Fit” Customer Service Agents

It is crucial to have the right people on board when it comes to customer support for your contact center. The way your agents relate

June 19, 2018

Uncategorized

Is Live Chat Right for You?

Live Chat is increasingly being used by many companies, as an additional means of connecting with customers, yielding impressive results. If you’ve been wondering whether

June 14, 2018

Consultants

The Impact of Social Media on the Customer Experience

There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape. While it was initially used

June 12, 2018

Consultants

Customer Service vs. Customer Experience: What’s the Difference?

Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited to see that the customer

June 7, 2018

Customer Experience

Three Companies That Went the Extra Mile for Their Customers

You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you made them feel.” As more

June 5, 2018

Customer Experience

The Contact Center Automation Trifecta

The customer experience is rapidly changing and evolving in virtually every industry. To keep up with the demand for customer service that allows customers to

May 31, 2018

Customer Experience

Can a Contact Center be Fun and Effective?

It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating expenses, generating incremental revenue, and

May 24, 2018

Uncategorized

Contact Centers: The Customer Experience Frontline

There is no way around it. Your contact center and the agents that staff it are your essential customer experience frontline. Your contact center is

May 18, 2018

CH Consulting Group

Blog Content

How to Hire “Right Fit” Customer Service Agents

Is Live Chat Right for You?

The Impact of Social Media on the Customer Experience

Customer Service vs. Customer Experience: What’s the Difference?

Three Companies That Went the Extra Mile for Their Customers

The Contact Center Automation Trifecta

Can a Contact Center be Fun and Effective?

Contact Centers: The Customer Experience Frontline

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