CH Consulting Group
Blog Content
What is the California Consumer Privacy Act?
To kick things off for the blog in a brand new and exciting year, I will be tackling a hot topic for which I
The Future of the Contact Center: Your Agents
Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ. I would say that the
Five Ways You Can Optimize the User Experience
The user experience can largely dictate the type of questions that you get from your customers in the form of emails, chat messages, or phone
Blog Rewind: A Collection of Industry Leader Insights
To complete our Blog Rewind series, we thought it would be helpful to showcase our favorite blog that was featured by another leading contact center
Blog Rewind: The CEO/Customer Experience Link
To continue our Blog Rewind series, we invite you to revisit one of our favorites that was released earlier in 2018: The CEO/Customer Experience Link.
Blog Rewind: Top 10 Call Center Outsourcing Mistakes
The next part of our Blog Rewind series brings us to one of our most popular blogs of 2018, Top 10 Call Center Outsourcing Mistakes.
Blog Rewind: Back to the Basics Series
For the month of December, we want to reflect on some of our favorite and most popular blogs from 2018. To kick off our Blog
CH Consulting Group Founder Elected as Vice Chair of PACE
December 4, 2018 (International Falls, Minnesota) – Christa Heibel, CEO/Founder of CH Consulting Group, was recently elected as Vice Chair for PACE (Professional Association for
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management