CH Consulting Group
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Private Equity, CX Industry Trends, AI and Best Practices with Michael Lamm of Corporate Advisory Solutions
In this engaging and insightful discussion, Michael Lamm of Corporate Advisory Solutions sits down with Christa Heibel, CEO of CH Consulting Group, to unpack
Elevate Your Contact Center with a Cutting-Edge Knowledge Management System
Did you know that 74% of customers will switch Brands due to poor service? In today’s evolving digital age, where customer expectations are soaring
What Key Competencies Must Leaders in Contact Centers Develop to Enhance Employee Retention and Job Satisfaction?
Answer: In CX, keeping people around and making sure they’re happy in the job usually has a lot to do with the kind of skills
Why Contact Center Compliance Matters More Than Ever
We’re almost through 2024, and a lot is shifting in the customer experience space. Privacy rules are getting stricter. New tech keeps rolling out. And
What Should My CX Center Focus on Beyond AI?
As we approach the final quarter of the year, AI’s role in contact centers has been undeniably transformative, often dominating conversations around efficiency and cost
Question: What Are the Key Steps to Developing a Successful AI Strategy?
Answer: Artificial intelligence has caused a transformation across various industries altering markets and presenting unique chances for creativity and expansion. The more we have learned
Mastering Contact Center Performance: The Ultimate Guide to Internal and External Benchmarking
AI is changing the way CX centers operate, and fast. People talk a lot about how customer experience is changing. What makes the difference is
Press Release CH Consulting Group Announces Strategic Partnership with Cloud Tech Gurus
[Minneapolis, MN] – [August 12th, 2024] – CH Consulting Group, a leading authority in the contact center industry, is excited to announce a strategic partnership
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