CH Consulting Group
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Executive Brief: The Real ROI of Voice of the Customer (VoC) & Sentiment Analysis in 2025
In 2025, customer expectations are at an all-time high, therefore making Voice of the Customer (VoC) programs a business imperative for contact centers. VoC encompasses
How Omnichannel Strategies Elevate Patient Experience in Healthcare
Creating a top-tier omnichannel experience is no longer a luxury in healthcare—it’s a necessity. In today’s patient-centered world, contact centers have evolved from simple call
Revolutionizing Patient Experience and Data Security in Healthcare: The AI Revolution
In the rapidly evolving landscape of healthcare, where every advancement promises new possibilities, artificial intelligence (AI) stands out as a transformative force. For instance, AI-driven
CEO Roundtable: AI Implementation, Workforce Evolution, and Tech Strategy with Michael Lamm & Nick Mulholland
In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory Solutions and Nick Mulholland of
CX 2025: Emerging Trends Shaping the Future of Customer Experience
As we close the chapter on 2024, it’s essential to assess the developments in customer experience (CX) that have laid the groundwork for what promises
Private Equity, CX Industry Trends, AI and Best Practices with Michael Lamm of Corporate Advisory Solutions
In this engaging and insightful discussion, Michael Lamm of Corporate Advisory Solutions sits down with Christa Heibel, CEO of CH Consulting Group, to unpack
Elevate Your Contact Center with a Cutting-Edge Knowledge Management System
Did you know that 74% of customers will switch Brands due to poor service? In today’s evolving digital age, where customer expectations are soaring
What Key Competencies Must Leaders in Contact Centers Develop to Enhance Employee Retention and Job Satisfaction?
Answer: Leaders in contact centers can significantly enhance employee retention and job satisfaction by honing specific competencies: Interpersonal Communication and Empathy Empathy is integral to
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