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Women in the Contact Center Industry
The customer service provided by contact centers is a large contributor to business success, and women play a significant role in the contact center industry,
How to Support Women and Minority-Owned Businesses
Businesses owned by women and minorities are an important part of the economy. According to an article by Lendio on minority-owned businesses, “there are over
Top Reasons to Move Your Contact Center from On-Site to the Cloud
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for businesses of various sizes, and
5 To-Do’s for Call Center Success in 2022
I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re likely all experiencing from the
How to know when it’s time to sell your business
You’ve put a lot of time and effort into building your business but may now be wondering if the time has come to sell it.
The Role of Gratitude in Business
The importance of practicing gratitude is often discussed in terms of our individual personal lives, but it’s also significant in the business environment. According to one study, employees are 50 percent more successful when leaders show gratitude for their efforts. That’s a win-win!
Why the Voice of the Customer is so Important to Your business
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to pay more for great customer
Voice of the Customer with Christa Heibel
CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
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