CH Consulting Group

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CHCG Audits

Why the Voice of the Customer is so Important to Your business

The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to pay more for great customer

November 10, 2021

Voice of the Customer with Christa Heibel

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

November 2, 2021

Compliance Update with Berni Hollinger

CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.

November 2, 2021

Technology Trends with Wayne Barnes

CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training and CHCG consultant Wayne Barnes for a discussion about contact center technology trends.

November 1, 2021

Employee Relations

10 CUSTOMER SERVICE QUOTES TO INSPIRE YOUR TEAM

October 18, 2021

Humans + Machines – the Perfect Partnership: An Interview with Humach’s Randy Feger

Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand Humach’s Digital Agent strategy and

August 26, 2021

Customer Experience

Customers into Customer Advocates Part 2

“If you build it, they will come.” No, I’m not doing a review on that Kevin Costner movie, Field of Dreams. By “it,” I mean

August 10, 2021

Customer Experience

Turning Customers into Brand Advocates – Does it Matter?

When the pandemic hit our nation, many businesses were struggling to stay open. The entire customer experience changed, and the world could not help but

August 4, 2021

CH Consulting Group

Blog Content

Why the Voice of the Customer is so Important to Your business

Voice of the Customer with Christa Heibel

Compliance Update with Berni Hollinger

Technology Trends with Wayne Barnes

10 CUSTOMER SERVICE QUOTES TO INSPIRE YOUR TEAM

Humans + Machines – the Perfect Partnership: An Interview with Humach’s Randy Feger

Customers into Customer Advocates Part 2

Turning Customers into Brand Advocates – Does it Matter?

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