Danica brings 13+ years of business development and marketing experience to the table, 8 of which are contact center-centric. She has been involved in the operational, implementation, training, marketing, and sales departments of the contact center space and is well-versed in crafting the ideal customer experience. Danica is also experienced in business writing, specifically in proposals, RFPs, website copy, industry-specific blogs, case studies, whitepapers, and agent scripts.
Danica’s approach to client problem-solving is a blend of ingenuity and persistence. She takes pride in her ability to look at the big picture and create a holistic strategy that fits the client’s needs. She has a proven track record of creating effective and viable plans, and deploying proper execution of her tactical plans. For these reasons, Danica is an excellent strategist and exceptional project manager that is perfect for clients looking for someone that can help them from start to finish.
Danica has experience in business development and marketing roles with global BPOs, trade associations, and customer-facing organizations. Her past responsibilities include but are not limited to: sales & marketing assessments, strategy, and implementation; RFP support; PPT presentations, and sales proposals; developed and optimized online marketing initiatives to drive customer acquisition; managed company websites and third-party vendors; and coordinated trade show booths and company participation in industry events. With her support, her partners and Clients were able to streamline sales & marketing efforts and experienced record-breaking profitability revenue increases.