Lora Lutts is a leader in the Contact Center, Customer Experience, and Sales Training industry. She has 20+ years of experience. Lora has worked with major companies like GE Capital, Avon Products, Kroger and Luxottica. She has led teams in Training, Quality, Internal Communications and Operations. Training has always been a passion for Lora. Her vast experience covers Facilitator training and training program design for virtual and traditional classroom training. Lora has been an industry leader in virtual delivery, a must in today’s call center and work from home environment.